I have been waiting for the same parcel since Saturday. First was dinner till *pm Satur...

GetHuman-frostiel's Track an Order issue with Hermes.com from October 2019

Help with my Hermes.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-frostiel's own words
I have been waiting for the same parcel since Saturday. First was dinner till *pm Saturday which was fine as I was going out at *.**. After * it hadn’t come so went on emails it had changed from *-*. I hurried getting my clothes on to knock on doors and find who was going to be in and luckily was able to change to deliver to number **. When we got home went to number ten, no delivery. Checked on first tracking it was claimed I wasn’t in at gone *. I wasn’t very happy. Then a different tracking it said it would be delivered another day. Then I was getting that one and * others yesterday. The * deliveries were * till **. He came at gone * I did say about the tracking and he actually change by email the time time it was coming and then that it was delivered. I was just stunned. It now says I’m getting the one from Saturday * time slots and yesterday’s * time slots today, but am I going to be getting it

GetHuman-frostiel did not yet indicate what Hermes.com should do to make this right.

How GetHuman-frostiel fixed the problem
Being on the *rd day Hermes we’re going to deliver, I got * different times on email as the day went on, but I did eventually get the parcel. On the *rd day and quite flummoxed I went online to try and get a Hermes number to ring and explain how I was feeling. Eventually found * numbers. Rang the *st one to an answer machine telling me head office was closed and to ring back on Monday to Friday and office times. (Which was the time I was ringing!!!). So I rang the *nd number which was also an answer machine, telling me that most questions are answered on their website and if my question wasn’t there I could go on live chat. I went on their site, again, it says to write in detail your problem, so a bit like this novel now, I spent a good while typing in detail. Pressed the send, to the live chat, sat waiting looking at the screen waiting for the live chat answer. Some lines underneath the chat arrived, with the suggestion to ring Hermes. Oh my days, if that was even possible. Luckily as I said, my parcel came. As to can I help anyone after my problem was solved. The answer I’m afraid is no. It was just good luck that it eventually came, after *days and * different times and once lying saying it came and I wasn’t in. All I can say is good luck because after wasting time finding numbers you don’t get a human and get sent on a wild goose chase to gain nothing at the end.
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Track an Order issue
Reported by GetHuman-frostiel
Oct 15th, 2019 - 3 years ago
GetHuman-frostiel shared how to fix
Seen by 6 customers so far
Similar issue to 25831 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account


GetHuman-frostiel started working on this issue
Oct 15th, 2019 10:32am
GetHuman-frostiel confirmed the issue is fixed. Hooray!
Oct 16th, 2019 12:04pm

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