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Phoned Amazon again & they advised me to use Hermes ParcelShop - this worked!

GetHuman-marycdst's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue

The issue in GetHuman-marycdst's own words

Get a parcel collected from my home address to be delivered to Amazon Customer Returns ... I had a returns parcel and it was booked by Amazon to be collected from me at my home address, by Hermes on Monday **th October. The customer service person gave me a tracking number, which was ****************. I then waited in * solid days for Hermes to collect* they never called at my address. I

Hermes didn't tell me that they don't like to collect parcels from a home address.

If Hermes charged a bit more for some of their services, customers would get a better service.

I prefer to avoid Hermes as much as possible

I phoned Amazon Customer Service again and I was advised to take my parcel to a Hermes ParcelShop. I did this and received an additional tracking number. My parcel was delivered.

I have an issue with Hermes.com too

How GetHuman-marycdst fixed the problem

I waited in for * solid days for Hermes to come around and they never called at my address to collect my parcel.*I phoned Amazon Customer Service and the adviser told me to take my parcel to a Hermes Parcelshop. So I took my parcel to a local Hermes Parcelshop the next day* I dropped it off at the shop. The shopkeeper gave me a Hermes receipt with barcode & additional tracking number. I checked the Tracking info for my parcel* the parcel is on its way back to Amazon.

Please help with my Hermes.com issue

Prefer a step by step guide?

We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.

How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?

Find similar issues & fixes

Follow other customers in the midst of the same issue or find a prior solution.

I will not be at home for collection of two return parcels for Amazon until Monda...A parcel was collected from my home on ******** at **.** to be returned to Witt I...my parcel where not collected from my home return parcel to amazon. Hermes barcode ****************.**When is it to be collected I have an Amazon return that was supposed to be collected yesterday.**The parcel...i have a parcel that needs collecting *to return to amazon they said that you wou...Good morning I have a parcel to be collected and returned to Amazon by the...Parcel still not collected - booked on *.**.** and in open porch for collection f...I need a parcel to be collected from my home to a Amazon seller can you help me Hermes collected parcel on the ****** for return* refund to Amazon and have not d...

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Hermes.com

Hermes

Customer service issue

Reported by GetHuman-marycdst

Oct 14th, 2019 - a year ago

I have an issue with Hermes.com too

Fixed

GetHuman-marycdst shared how to fix

Seen by 10 customers so far

Similar issue to 25619 others

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Timeline

GetHuman-marycdst started working on this issue

Oct 14th, 2019 12:43pm

GetHuman-marycdst confirmed the issue is fixed. Hooray!

Oct 17th, 2019 12:56pm

GetHuman-marycdst confirmed the issue is fixed. Hooray!

Oct 17th, 2019 12:56pm

GetHuman-marycdst confirmed the issue is fixed. Hooray!

Oct 18th, 2019 3:49pm

GetHuman-marycdst confirmed the issue is fixed. Hooray!

Oct 18th, 2019 3:49pm

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