Phoned Amazon again & they advised me to use Hermes ParcelShop - this worked!

GetHuman-marycdst's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue
The issue in GetHuman-marycdst's own words
Get a parcel collected from my home address to be delivered to Amazon Customer Returns ... I had a returns parcel and it was booked by Amazon to be collected from me at my home address, by Hermes on Monday **th October. The customer service person gave me a tracking number, which was ****************. I then waited in * solid days for Hermes to collect* they never called at my address. I
Hermes didn't tell me that they don't like to collect parcels from a home address.
If Hermes charged a bit more for some of their services, customers would get a better service.
I prefer to avoid Hermes as much as possible
I phoned Amazon Customer Service again and I was advised to take my parcel to a Hermes ParcelShop. I did this and received an additional tracking number. My parcel was delivered.
How GetHuman-marycdst fixed the problem
I waited in for * solid days for Hermes to come around and they never called at my address to collect my parcel.*I phoned Amazon Customer Service and the adviser told me to take my parcel to a Hermes Parcelshop. So I took my parcel to a local Hermes Parcelshop the next day* I dropped it off at the shop. The shopkeeper gave me a Hermes receipt with barcode & additional tracking number. I checked the Tracking info for my parcel* the parcel is on its way back to Amazon.
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Hermes.com

Hermes
Customer service issue
Reported by GetHuman-marycdst
Oct 14th, 2019 - a year ago
Fixed
GetHuman-marycdst shared how to fix
Seen by 10 customers so far
Similar issue to 25619 others
0 customers following this
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Timeline

GetHuman-marycdst started working on this issue
Oct 14th, 2019 12:43pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 17th, 2019 12:56pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 17th, 2019 12:56pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 18th, 2019 3:49pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 18th, 2019 3:49pm

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