Phoned Amazon again & they advised me to use Hermes ParcelShop - this worked!
GetHuman-marycdst's customer service issue with Hermes.com from October 2019
Help with my Hermes.com issue
The issue in GetHuman-marycdst's own words
Get a parcel collected from my home address to be delivered to Amazon Customer Returns ... I had a returns parcel and it was booked by Amazon to be collected from me at my home address, by Hermes on Monday **th October. The customer service person gave me a tracking number, which was ****************. I then waited in * solid days for Hermes to collect* they never called at my address. I
Hermes didn't tell me that they don't like to collect parcels from a home address.
If Hermes charged a bit more for some of their services, customers would get a better service.
I prefer to avoid Hermes as much as possible
I phoned Amazon Customer Service again and I was advised to take my parcel to a Hermes ParcelShop. I did this and received an additional tracking number. My parcel was delivered.
I have an issue with Hermes.com too
How GetHuman-marycdst fixed the problem
I waited in for * solid days for Hermes to come around and they never called at my address to collect my parcel.*I phoned Amazon Customer Service and the adviser told me to take my parcel to a Hermes Parcelshop. So I took my parcel to a local Hermes Parcelshop the next day* I dropped it off at the shop. The shopkeeper gave me a Hermes receipt with barcode & additional tracking number. I checked the Tracking info for my parcel* the parcel is on its way back to Amazon.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Hermes.com
Hermes
Customer service issue
Reported by GetHuman-marycdst
Oct 14th, 2019 - 3 years ago
I have an issue with Hermes.com too
Fixed
GetHuman-marycdst shared how to fix
Seen by 10 customers so far
Similar issue to 25619 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account
Timeline
GetHuman-marycdst started working on this issue
Oct 14th, 2019 12:43pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 17th, 2019 12:56pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 17th, 2019 12:56pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 18th, 2019 3:49pm
GetHuman-marycdst confirmed the issue is fixed. Hooray!
Oct 18th, 2019 3:49pm
Paying Too Much for Internet?
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.