want my parcel picked up Asap

GetHuman3717437's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue
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Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman3717437's own words
I was trying to send a parcel via Hermes no success.*Tried phoning *** *** **** does not recognise number that's the number that was given on line. ... Parcel was meant to be picked up Saturday *th October.*Was not picked up why.*Need parcel picked up.
Very Very frustrating. Why is it so difficult to get some help.*I just want to send a parcel back. That's all.
I would like my parcel to be picked up and explained how things work at Hermes.*I don't now if it is something i have done or not done.
This is my first time using Hermes cannot fault them. I have had Hermes drop parcels off no problem. Hermes are cheaper than the post office and faster. I have all ways given Hermes top reviews. I think i deserve better treatment been very patient calm person understanding. I am not rude, swear, argue, put the phone down on people. I am a good customer.
I have tried emailing you before no luck. Phoned * did not recognised number that was the number given on your site. Tried another number that was given said go to live chat that is impossible.
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Pick up parcel service.
Customer service issue
Reported by GetHuman3717437
Oct 7th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 24090 others
0 customers following this


GetHuman3717437 started working on this issue
Oct 7th, 2019 9:10am
GetHuman3717437 shared this issue with others over email
Oct 7th, 2019 9:50am
GetHuman3717437 indicated the issue is not fixed yet.
Oct 7th, 2019 6:03pm