want my parcel picked up Asap

GetHuman3717437's customer service issue with Hermes.com from October 2019

Help with my Hermes.com issue
Before contacting them, items GetHuman3717437 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman3717437's own words
I was trying to send a parcel via Hermes no success.*Tried phoning *** *** **** does not recognise number that's the number that was given on line. ... Parcel was meant to be picked up Saturday *th October.*Was not picked up why.*Need parcel picked up.
Very Very frustrating. Why is it so difficult to get some help.*I just want to send a parcel back. That's all.
I would like my parcel to be picked up and explained how things work at Hermes.*I don't now if it is something i have done or not done.
This is my first time using Hermes cannot fault them. I have had Hermes drop parcels off no problem. Hermes are cheaper than the post office and faster. I have all ways given Hermes top reviews. I think i deserve better treatment been very patient calm person understanding. I am not rude, swear, argue, put the phone down on people. I am a good customer.
I have tried emailing you before no luck. Phoned * did not recognised number that was the number given on your site. Tried another number that was given said go to live chat that is impossible.
How GetHuman3717437 fixed the problem

We are waiting for GetHuman3717437 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Pick up parcel service.
Customer service issue
Reported by GetHuman3717437
Oct 7th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 24090 others
0 customers following this

Timeline

GetHuman3717437 started working on this issue
Oct 7th, 2019 9:10am
GetHuman3717437 shared this issue with others over email
Oct 7th, 2019 9:50am
GetHuman3717437 indicated the issue is not fixed yet.
Oct 7th, 2019 6:03pm

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies