Paid for Hermes to collect parcel ******* they didn't come so took it to the parcel dro...

GetHuman3702453's Track an Order issue with Hermes.com from October 2019

Help with my Hermes.com issue
Before contacting them, items GetHuman3702453 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman3702453's own words
Paid for Hermes to collect parcel ******* they didn't come so took it to the parcel drop Hermes collected it two hours later so in their system. Tracking rubbish shows nothing about leaving UK or arriving in Austria. Due to be delivered ******* still not there. Went on international chat three days asking for help still know nothing, they were no help at all locating it. My friend asked Hermes in Austria they said they can't help only Hermes in the UK can trace it. It's now *th *ctober how can I find out where it is . Thought that's what the tracking was for.

GetHuman3702453 did not yet indicate what Hermes.com should do to make this right.

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Hermes.com

Track an Order issue
Reported by GetHuman3702453
Oct 4th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 23771 others
0 customers following this

Timeline

GetHuman3702453 started working on this issue
Oct 4th, 2019 12:53pm
GetHuman3702453 shared this issue with friends on Facebook
Oct 4th, 2019 12:53pm