Tracking no *****************I did receive my parcel but item didnt fit and I needed to...

GetHuman3569406's Missing Item issue with Hermes.com from September 2019

Help with my Hermes.com issue
The issue in GetHuman3569406's own words
Tracking no *****************I did receive my parcel but item didnt fit and I needed to return it. I finally got a returns label..long story and took it to my local shop in Dovedale Rd Liverpool L** *HY. I asked the shop keeper should I stick return label over original address but he said just stick it anywhere so I put it on the reverse of the parcel. Received a slip with the returns number P******* on it. This was * rd September. *th September I received an e mail from your local courier Debra saying my parcel would be delivered between * &*pm.*Obviously the returning parcel had been mixed up with the deliveries in the van. I wasn't a happy bunny, but when the parcel didn't arrive I tried to contact a Hermes person to explain, but at that point I was unable to do so. It has been a week now and I contacted M&M the company I was returning the parcel go , and they have received nothing either. I am now without boots and unable to get a refund until my boots parcel appears. I can send you a copy of the courier's e mail if you wish. So I would appreciate if you could contact your courier and get my parcel delivered to M&M. When I tracked the parcel after I received the e mail it said your parcel has been delayed. Please please help me with this. Regards Sandra Bonner

GetHuman3569406 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3569406 fixed the problem
I solved the problem with the help of the retailer. Hermes were no help whatsoever, and took no part resolving my problem which concerned Hermes returns.
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Hermes.com

Missing Item issue
Reported by GetHuman3569406
Sep 11th, 2019 - a year ago
Fixed
GetHuman3569406 shared how to fix
Seen by 9 customers so far
Similar issue to 21484 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3569406 started working on this issue
Sep 11th, 2019 9:40am
GetHuman3569406 indicated the issue is not fixed yet.
Sep 11th, 2019 3:01pm
GetHuman3569406 confirmed the issue is fixed. Hooray!
Sep 15th, 2019 4:25pm
GetHuman3569406 confirmed the issue is fixed. Hooray!
Sep 15th, 2019 4:27pm
GetHuman3569406 confirmed the issue is fixed. Hooray!
Sep 15th, 2019 4:27pm
GetHuman3569406 confirmed the issue is fixed. Hooray!
Sep 17th, 2019 3:46am

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