I recently tried to organise a parcel return through your company Hermes to be collecte...
GetHuman-joalveyw's customer service issue with Hermes.com from September 2019
Help with my Hermes.com issue
First: share to improve GetHuman-joalveyw's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-joalveyw may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-joalveyw's own words
I recently tried to organise a parcel return through your company Hermes to be collected and returned to Studio ***-***-**XX. *******. ***************. *I began the process of paying for the return service * times but all of the * times it didn’t look as though the payment had been processed.I looked on my online banking and to my annoyance all of the * payments had been taken out of my account ( did nobody wonder why anyone would pay * times for the same parcel return) but also nobody had come to collect the parcel. I phoned Studio and they apologised for the inconvenience and said that they would pick up the parcel free of charge. So I do not require your returns service and would like you to reimburse me the * £*.** equaling £** ASAP. *I have tried the various customer service numbers that you have on your home page but they suggest the same thing of going on line to record your complaint and then cutting you off. When all I wanted was to speak to an actual person about my complaint.*I am very disappointed with the service received from Hermes or lack of it and will be taking it further if my request for my returns fees are not reimbursed especially when I didn’t receive the service I paid the fees for.*I hope to hear from your soon.* Yours disappointed * Joanna Alvey-Wright
GetHuman-joalveyw did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman-joalveyw fixed the problem
We are waiting for GetHuman-joalveyw to fix the problem and share the solution with the rest of us customers.
Please help with my Hermes.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.