I recently tried to organise a parcel return through your company Hermes to be collecte...

GetHuman-joalveyw's customer service issue with Hermes.com from September 2019

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The issue in GetHuman-joalveyw's own words
I recently tried to organise a parcel return through your company Hermes to be collected and returned to Studio ***-***-**XX. *******. ***************. *I began the process of paying for the return service * times but all of the * times it didn’t look as though the payment had been processed.I looked on my online banking and to my annoyance all of the * payments had been taken out of my account ( did nobody wonder why anyone would pay * times for the same parcel return) but also nobody had come to collect the parcel. I phoned Studio and they apologised for the inconvenience and said that they would pick up the parcel free of charge. So I do not require your returns service and would like you to reimburse me the * £*.** equaling £** ASAP. *I have tried the various customer service numbers that you have on your home page but they suggest the same thing of going on line to record your complaint and then cutting you off. When all I wanted was to speak to an actual person about my complaint.*I am very disappointed with the service received from Hermes or lack of it and will be taking it further if my request for my returns fees are not reimbursed especially when I didn’t receive the service I paid the fees for.*I hope to hear from your soon.* Yours disappointed * Joanna Alvey-Wright

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Hermes.com

Customer service issue
Reported by GetHuman-joalveyw
Sep 4th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 20759 others
0 customers following this

Timeline

GetHuman-joalveyw started working on this issue
Sep 4th, 2019 1:58pm