Hi I am livid as I ordered my clothes next day for a event which was supposed to take p...
GetHuman3517719's customer service issue with Hermes.com from September 2019
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The issue in GetHuman3517719's own words
Hi I am livid as I ordered my clothes next day for a event which was supposed to take place today. However the Hermes delivery guy who always delivers to us keeps leaving our packages on the doorstep or in the bin and hardly rings the door bell or asks for a signature. We have complained about this before. Today I was in all day as I knew I had a parcel which was arriving today from ASOS. However not once did I hear a ring at the door. My neighbour said that she said a package placed on the doorstep however didn’t collect it as she assumed I selected it as my safe place which I did not! When informing me this I checked my front step to see that nothing was there yet my gate was open which it never is as I have a dog so always shut it. Therefore someone has stolen the parcel I have been waiting for all day and I have complained about this Hermes delivery guy multiple time as I knew this would eventually happen and I am livid. I want a refund
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