Hello, I was advised by email my delivery would be between ** - *pm.*At **.***I missed...

GetHuman-wilkih's Missed Delivery issue with Hermes.com from August 2019

Help with my Hermes.com issue
The issue in GetHuman-wilkih's own words
Trying to find out exactly what time the rearranged delivery on Friday would be. ... Hello, I was advised by email my delivery would be between ** - *pm.*At **.***I missed the courier as he didn't ring the bell and I wouldn't hear if he knocked. *Being on crutches didn't help, I couldn't get down the stairs of my flat fast enough to answer the door.*The courier says he's coming tomorrow, what time and will I get chance to get to the door?.*Thanks
I have a door bell which wasn't used, otherwise I would have heard the courier at the door instead of receiving the "sorry we missed you note" pushed through the letterbox. *Also I have a walking stick and need time to answer the door.
This could be resolved easily by the courier by filling in an approx time if possible for the *nd attempt of delivery, ie am or pm.*As it is, unless I am advised of a time I may have to wait in and I'm supposed to be leaving at *pm for a weekend break.
I have used Hermes for many years and have never had a problem with the courier service before.
I have already had enough as I'm not very well.
How GetHuman-wilkih fixed the problem
I attached a note to my door asking the courier to ring the bell and give me time to get to the door.
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Hermes.com

Missed Delivery issue
Reported by GetHuman-wilkih
Aug 29th, 2019 - a year ago
Fixed
GetHuman-wilkih shared how to fix
Seen by 7 customers so far
Similar issue to 20055 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-wilkih started working on this issue
Aug 29th, 2019 11:04am
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:28pm
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:30pm
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:30pm
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:30pm
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:30pm
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:43pm
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:43pm
GetHuman-wilkih indicated the issue is not fixed yet.
Aug 29th, 2019 3:43pm
GetHuman-wilkih confirmed the issue is fixed. Hooray!
Aug 30th, 2019 4:46pm

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