My Ebay customer opted for Collect at Argos. Argos say they did not receive your delive...

GetHuman3483216's Missed Delivery issue with Hermes.com from August 2019

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The issue in GetHuman3483216's own words
My Ebay customer opted for Collect at Argos. Argos say they did not receive your delivery. The signature provided was noted as being from my customer in person (which would be impossible as the shop goods inwards area would be the place to take the parcel).*Your email options say I should contact 'the retailer' but retailer says they are only a parcel holding service and as they did not receive the parcel they are not responsible.**Your website says 'phone customer service'. Your phone line has a recorded message saying 'use live chat or email us'. You have no live chat service as far as I can see. Your email service wont accept the query as 'the number belongs to a retailer'. This customer service experience is totally PANTS.**I had compensation cover of £** for this parcel and as I have had to refund the £**.** for the lost parcel to the ebay customer (long standing person with good reputation) you should provide a simple method by which lost parcels in the click and collect service can be investigated. *Parcel number was **************** please tell me how to claim!!!

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Hermes.com

Missed Delivery issue
Reported by GetHuman3483216
Aug 26th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 19754 others
0 customers following this

Timeline

GetHuman3483216 started working on this issue
Aug 26th, 2019 12:02pm
GetHuman3483216 indicated the issue is not fixed yet.
Aug 26th, 2019 12:05pm