I paid for the item to be collected from my door but this did not happen. I had to take it to a drop off shop and the parcel has now been delivered.

GetHuman3448438's Item Not Picked Up issue with Hermes.com from August 2019

Help with my Hermes.com issue
First: share to improve GetHuman3448438's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3448438's own words
Get my parcel collected! This is what I paid for. ... The parcel should have been collected from my house. The tracking suggested that the parcel ‘hasn’t been sent by the sender ??’Order number ********. I paid for the item to be collected from my front door but it wasn’t. I had to take it to a drop off shop in the end. I want a refund please. Terrible service. Unable to speak to a human. Useless!!!!
The system is run by robots and not humans so it’s a waste of time and money.
I want a refund.
This is my first time using the courier service. I expected my parcel to be collected.
There’s no point. It’s all run by robots
How GetHuman3448438 fixed the problem

We are waiting for GetHuman3448438 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Courier service
Item Not Picked Up issue
Reported by GetHuman3448438
Aug 19th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 19035 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman3448438 started working on this issue
Aug 19th, 2019 3:36pm
GetHuman3448438 indicated the issue is not fixed yet.
Aug 19th, 2019 3:37pm
GetHuman3448438 indicated the issue is not fixed yet.
Aug 19th, 2019 3:37pm
GetHuman3448438 indicated the issue is not fixed yet.
Aug 19th, 2019 3:39pm
GetHuman3448438 indicated the issue is not fixed yet.
Aug 19th, 2019 8:27pm
GetHuman3448438 indicated the issue is not fixed yet.
Aug 19th, 2019 8:28pm
GetHuman3448438 indicated the issue is not fixed yet.
Aug 19th, 2019 8:28pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians