I paid for the item to be collected from my door but this did not happen. I had to take it to a drop off shop and the parcel has now been delivered.
GetHuman3448438's Item Not Picked Up issue with Hermes.com from August 2019
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The issue in GetHuman3448438's own words
Get my parcel collected! This is what I paid for. ... The parcel should have been collected from my house. The tracking suggested that the parcel ‘hasn’t been sent by the sender ??’Order number ********. I paid for the item to be collected from my front door but it wasn’t. I had to take it to a drop off shop in the end. I want a refund please. Terrible service. Unable to speak to a human. Useless!!!!
The system is run by robots and not humans so it’s a waste of time and money.
I want a refund.
This is my first time using the courier service. I expected my parcel to be collected.
There’s no point. It’s all run by robots
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GetHuman3448438 indicated the issue is not fixed yet.
Aug 19th, 2019 8:28pm
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