Tracking number: *****************Order number: SD****************Hi there, unfortunate...

GetHuman3212520's customer service issue with Hermes.com from July 2019

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The issue in GetHuman3212520's own words
Tracking number: *****************Order number: SD****************Hi there, unfortunately extremely unhappy at this moment. Not only did Hermes fail to deliver next day as purchased, but failed to deliver entirely. I feel somebody needs to take this matter very seriously. Today, I received notification whilst at work that Hemes would be delivering my order. I subsequently, being at work somewhat **-** miles from home until midday, chose to select to deliver to my neighbour, no **. I subsequently received notification at **:** that my parcel had been delivered. Upon returning home, I found not only was my parcel not with my neighbor, but also not at my home. No calling card, no delivery, and no knowledge. I then checked around the property, and no sight. I went in ad checked the delivery notices specifications. And was shocked at what I have found. My delivery, apparently had been delivered to number **, my address. Which for starters had been an impossibility, due to me being the only person in property. However was at work in Hove until **, and did not get home until **:**ish. I then saw the signature verification. Your delivery driver, has forged my signature and not delivered my parcel. I am absolutely shocked and disgusted at this behaviour and absolute disdain for law. Absolutely nobody on this earth has a legal right to sign under pretence of me. I would like to be contacted immediately regarding this, before the matter is taken further. This is a criminal offence. Fraud and forgery, and by looks of it theft also. I have missed a sporting event due to late delivery, lost money for next day delivery. Not had my delivery sent to neighbour as requested, and had my parcel stolen and had my signature forged fraudulently by your delivery driver. I am extremely angry, and urge your company to contact me regarding this disgraceful service and the blatant disregard of my identity, my possessions, my time, my money, and ultimately breaking the law. **Please respond ASAP **Regards **Martyn Riggs **Additionally if required I can provide evidence of my working time, of changing address due to late delivery notification. But most of all, photographic evidence of identification proving that is not my signature. Not even close to my writing, and I would suggest if this goes further through court, that the handwriting and log of signatures referring to said driver be examined by professionals. **Please contact me immediately

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Hermes.com

Customer service issue
Reported by GetHuman3212520
Jul 8th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 14402 others
0 customers following this

Timeline

GetHuman3212520 started working on this issue
Jul 8th, 2019 3:10pm
GetHuman3212520 indicated the issue is not fixed yet.
Jul 8th, 2019 11:06pm
GetHuman3212520 indicated the issue is not fixed yet.
Jul 9th, 2019 4:02pm
GetHuman3212520 indicated the issue is not fixed yet.
Jul 9th, 2019 7:11pm