Basically my parcel has been delivered this morning and has been thrown over the outdoo...

GetHuman-jamieech's customer service issue with Hermes.com from June 2019

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The issue in GetHuman-jamieech's own words
Basically my parcel has been delivered this morning and has been thrown over the outdoor shed that is attached to our house, we don’t have access to this shed and it does not belong to us. I have had this issue before with Hermes throwing parcels over there and I have instructed them many times not to do it as once they have been thrown over I can’t do anything about it. I tried to go onto the Hermes website to leave a note as to where to leave the parcel if no one is in but didn’t have the option to do so and once I checked my emails a few hours later it had already been delivered. They have thrown £** worth of clothes over a shed we have no access to , they should not of made an assumption and could of taken it to a local store where I can collect it or arranged another delivery date.

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Hermes.com

Customer service issue
Reported by GetHuman-jamieech
Jun 10th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 12047 others
0 customers following this

Timeline

GetHuman-jamieech started working on this issue
Jun 10th, 2019 3:34pm

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