On the **th MayHermes were contracted to collect a Bowls bag from Bridgemay Bowls Club, Gosport and deliver the bag to me at the Royal Hospital Chelsea, SW* *SR.

Get a bowls bag left at a Bowls Club collected and delivered to my home address. ... My order ref. ******** should have been collected on Friday ** May but on tracking the item it states the parcel is waiting to be collected?*At first Hermes claimed that the parcel had not been collected. Then after I checked with the bowls club who confirmed that the bag had been collected by Hermes at **** pm on the **th May and gave me the barcode*receipt number, Hermes admitted that they had collected the bag but did not say why they had said that the bag had not been collected? Hermes went on to say that the the bag had been taken to their depot and that they would have to carry out a search which could take up to ** hours?*Further correspondence from Hermes informed me that the bowls bag was lost!*When I attempted to complete an "on line" claim form the form seams to refer to items purchase from a retailer for delivery by Hermes and requires invoices*cost which I do not have.*I have contacted Hermes again today pointing out the last paragraph above. I have also requested that they carry out another search for the missing package.

The frustration at the loss and time spent dealing with a company that it seams impossible to contact directly.

A satisfactory conclusion.

Collection and delivery.

No.