I have been told that my parcel ha been delivered but there is no calling card or parce...

GetHuman2953008's Missing Item issue with Hermes.com from May 2019

Help with my Hermes.com issue
The issue in GetHuman2953008's own words
I have been told that my parcel ha been delivered but there is no calling card or parcel. My tracking number is*****************

GetHuman2953008 did not yet indicate what Hermes.com should do to make this right.

How GetHuman2953008 fixed the problem
I was due to have a parcel delivered between **am and *:**pm. Unfortunately I was out and din't get the message so when I got haome I expeected to see my parcel or a note saying where it was or that they had taken it back but there was nothing. Having checked Hermes website to see if my parcel had been delivered it looked like it said delivered. I couldn't find a way to get in touch with Hermes so I rang Zara Customer Service. They were so helpful and checked the delivery status themselves which on their computer said delivery pending. I told them about what I had seen on Hermes site so we both went into the site I had looked at and they advised me that the word DELIVERY was not highlighted which meant it hadn't yet been delivered. They told me to wait until *pm which is the time scale that Hermes must get the parcel delivered by if there had been a problem with the earlier scheduled delivery. My parcel did arrive at *pm. Although it was a bit annoying that I didn't get my parcel at the time specified Zara couldn't have been more helpful and I will definitely be buying form them again.
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Missing Item issue
Reported by GetHuman2953008
May 20th, 2019 - 4 years ago
GetHuman2953008 shared how to fix
Seen by 5 customers so far
Similar issue to 10433 others
0 customers following this
Items needed
Email address on the account
Name on the account
Address on the account


GetHuman2953008 started working on this issue
May 20th, 2019 12:34pm
GetHuman2953008 confirmed the issue is fixed. Hooray!
May 20th, 2019 5:49pm

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