Tracking number **************** I have been in my house all morning (and also left my...

GetHuman2944531's customer service issue with Hermes.com from May 2019

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The issue in GetHuman2944531's own words
Tracking number **************** I have been in my house all morning (and also left my back porch open) but I received a calling card through my letterbox on a *nd attempted delivery (after being advised my parcel was out for delivery yesterday where I left my porch open and no attempt to deliver said parcel). I have just gone to my front porch and there is a calling card. No knock on the door... just a calling card. **Just two weeks ago I also had an issue with a separate Hermes delivery which ended getting sent back to the seller. There wasn't * attempts at delivery, on the *st calling card a mobile number was left which my partner called as requested. The delivery driver then texted advising of a date that the parcel will be attempted to be delivered (again not delivered on that date). Also no attempt at re-delivery and no proof of attempted delivery. I have had to raise a complaint to the seller as such and now have to pay re-delivery costs due to sub-standard service. **I have included the tracking number of previous issue: **https:**www.hermes-europe.co.uk*tracker.html?trackingNumber*****************&Postcode*S***AQ**If it is the same delivery driver I have concerns. Apparently his name is Joe according to my email.
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Hermes.com

Customer service issue
Reported by GetHuman2944531
May 18th, 2019 - a mon ago
I have an issue with Hermes.com too
Not resolved
Seen by 4 customers so far
Similar issue to 10305 others
0 customers following this
Timeline
GetHuman2944531 started working on this issue
May 18th 12:46pm
GetHuman2944531 indicated the issue is not fixed yet.
May 19th 4:00pm
GetHuman2944531 indicated the issue is not fixed yet.
May 19th 4:01pm