Please help

GetHuman2891987's customer service issue with from May 2019

Help with my issue
First: share to improve GetHuman2891987's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2891987 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman2891987's own words
Trying to return a parcel ... I returned a parcel with hermes through the coop. This was on the **th April **** Just before * pm as I received an email from you to say I returned the parcel to the coop. The parcel was to be returned to asos. I handed the parcel over and it was scanned and taken by the coop. As of today *th May my parcel to asos has still not arrived. I did not have get given a ** digit number so when I try and check where it is I can’t because every which way you ask for this number which I do not have.*I use my Hermes through the coop regularly and have never had a problem until now. The package had a number of clothes items which amounted to £***.**. Obviously I am out of pocket as asos keeps saying , you Hermes did not return it therefore I cannot get my money returned.*Please can to track where his parcel is as I know I handed it over to the coop and the coop said Hermes collected it .
My money is tied up in this parcel
To find the parcel help me track it so I can have it returned to asos for my refund.
My sister and I use my Hermes through the coop on a weekly basis. We would like to continue but if you lose parcels what should we do now. I am a student and cannot afford to lose that money.
Because I do not have a ** digit number your system doesn’t allow you to talk to anyone which is so frustrating.
How GetHuman2891987 fixed the problem

We are waiting for GetHuman2891987 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Returned parcel through my Hermes coop
Customer service issue
Reported by GetHuman2891987
May 9th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 9333 others
0 customers following this


GetHuman2891987 started working on this issue
May 9th, 2019 11:20am
GetHuman2891987 indicated the issue is not fixed yet.
May 9th, 2019 4:05pm
GetHuman2891987 indicated the issue is not fixed yet.
May 10th, 2019 2:16pm
GetHuman2891987 indicated the issue is not fixed yet.
May 12th, 2019 12:43pm

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians