Please help

GetHuman2891987's customer service issue with Hermes.com from May 2019

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The issue in GetHuman2891987's own words
Trying to return a parcel ... I returned a parcel with hermes through the coop. This was on the **th April **** Just before * pm as I received an email from you to say I returned the parcel to the coop. The parcel was to be returned to asos. I handed the parcel over and it was scanned and taken by the coop. As of today *th May my parcel to asos has still not arrived. I did not have get given a ** digit number so when I try and check where it is I can’t because every which way you ask for this number which I do not have.*I use my Hermes through the coop regularly and have never had a problem until now. The package had a number of clothes items which amounted to £***.**. Obviously I am out of pocket as asos keeps saying , you Hermes did not return it therefore I cannot get my money returned.*Please can to track where his parcel is as I know I handed it over to the coop and the coop said Hermes collected it .
My money is tied up in this parcel
To find the parcel help me track it so I can have it returned to asos for my refund.
My sister and I use my Hermes through the coop on a weekly basis. We would like to continue but if you lose parcels what should we do now. I am a student and cannot afford to lose that money.
Because I do not have a ** digit number your system doesn’t allow you to talk to anyone which is so frustrating.
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Hermes.com

Returned parcel through my Hermes coop
Customer service issue
Reported by GetHuman2891987
May 9th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 9333 others
0 customers following this

Timeline

GetHuman2891987 started working on this issue
May 9th, 2019 11:20am
GetHuman2891987 indicated the issue is not fixed yet.
May 9th, 2019 4:05pm
GetHuman2891987 indicated the issue is not fixed yet.
May 10th, 2019 2:16pm
GetHuman2891987 indicated the issue is not fixed yet.
May 12th, 2019 12:43pm

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