Paid for extra postage for parcel to be delivered on Saturday. Tracked my parcel was to...

GetHuman-amyhanki's Track an Order issue with Hermes.com from May 2019

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The issue in GetHuman-amyhanki's own words
Paid for extra postage for parcel to be delivered on Saturday. Tracked my parcel was told would be delivered between the hours of **:** and **:**, only at **:** when I tracked the parcel again there was a message saying the driver attempted to deliver but no one was home. This was not correct as we were home and no one had attempted to deliver the parcel. This parcel is worth over £***, and there is still no sign. On the track my parcel it said would be attempted to re deliver the next working day which would of been yesterday, but again no parcel. I would like to know what is going on, as i have paid for a service to deliver my parcel and no parcel has as of yet STILL to be delivered!!!
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Hermes.com

Track an Order issue
Reported by GetHuman-amyhanki
May 8th, 2019 - 2 mons ago
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GetHuman-amyhanki started working on this issue
May 8th 9:02am