appalling service and e-mails telling lies :

GetHuman-cowellj's Missed Delivery issue with Hermes.com from May 2019

4 views
 | 
8983 similar
 | 
0 following
Help with my Hermes.com issue
First: share to improve GetHuman-cowellj's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cowellj's next move: try calling Hermes.com again.
The best way to get your problem resolved is to tap the button below to start calling Hermes.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-cowellj may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman-cowellj's own words
I am trying to speak to someone who can help me and sort this out ... my ** digit delivery number is *****************you have e-mailed me saying the parcel has been delivered - I have been within five feet of the front door all day AND NOTHING HAS BEEN DELIVERED, the door bell is working and no-one has called *I have paid extra for next day delivery*I rang you and have raised a complaint re this chat line - I WANT TO SPEAK TO SOMEONE and not be messed about with your weak online customer service which told me basically they will review later whether this needs escalating
none of the online options apply -
getting someone to call me and explain where the parcel is and tell me how they are going to get it to me TODAY
I expected next day delivery when I paid for it
I have rung Kaleidoscope who provided the parcel, I have rung HERMES which provided no avenue to speak to anyone hence I am struggling with this inadequate online customer service
I have an issue with Hermes.com too
How GetHuman-cowellj fixed the problem
We are waiting for GetHuman-cowellj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cowellj fixes it.
This email address isn't valid

Hermes.com

accessing help from customer service on failure to deliver to a domestic address
Missed Delivery issue
Reported by GetHuman-cowellj
May 7th, 2019 - 2 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 4 customers so far
Similar issue to 8983 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cowellj started working on this issue
May 7th 1:40pm