This is not resolved and Hermes*Parcel*GO not sorting

GetHuman-kimturne's customer service issue with Hermes.com from April 2019

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The issue in GetHuman-kimturne's own words
Where is my item ... I have a collection card from driver and he put his own Hermes labels on my items. That was * weeks ago. Each of the * packs of laminate flooring are wrapped separately in a layer of bubble wrap and taped using red & white ‘Fragile’ tape. Neither the buyer nor the seller have the item. It has been in the Hermes system since Mon *st April. *Collection ref * ************ on card is and underneath the *barcode there is another number which is ********
I have no tracking number so am unable to sort myself
I want my items
I’ve used Hermes for years but I’ll never book them again. Especially through Parcel*GO. Neither will take responsibility
Everything in my power but no response to calls emails and no help through live web chats
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Hermes.com

Hermes via Parcel*GO
Customer service issue
Reported by GetHuman-kimturne
Apr 22nd, 2019 - 2 years ago
Fixed
Seen by 10 customers so far
Similar issue to 7522 others
0 customers following this
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Timeline

GetHuman-kimturne started working on this issue
Apr 22nd, 2019 12:45am
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 22nd, 2019 12:46am
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 22nd, 2019 11:00am
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 23rd, 2019 2:37pm
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 23rd, 2019 5:21pm
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 25th, 2019 11:55am
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 25th, 2019 11:55am
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 25th, 2019 11:56am
GetHuman-kimturne indicated the issue is not fixed yet.
Apr 25th, 2019 12:02pm

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