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This is not resolved and HermesParcelGO not sorting

GetHuman-kimturne's customer service issue with Hermes.com from April 2019

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The issue in GetHuman-kimturne's own words

Where is my item ... I have a collection card from driver and he put his own Hermes labels on my items. That was * weeks ago. Each of the * packs of laminate flooring are wrapped separately in a layer of bubble wrap and taped using red & white ‘Fragile’ tape. Neither the buyer nor the seller have the item. It has been in the Hermes system since Mon *st April. *Collection ref * ************ on card is and underneath the *barcode there is another number which is ********

I have no tracking number so am unable to sort myself

I want my items

I’ve used Hermes for years but I’ll never book them again. Especially through Parcel*GO. Neither will take responsibility

Everything in my power but no response to calls emails and no help through live web chats

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How do I report a lost or missing item to Hermes.com?How do I track a Hermes parcel?What happens if I miss a Hermes delivery?What do I do if my item wasn't picked up by Hermes?How do I change the delivery address on my Hermes.com order?

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Item was collected from my place on the **th January by Hermes and the tracking n...Please Hermes collect * items to be returned back to studio as they requested Her...I HAVE A PARCEL FOR COLLECTION. I HAVE PAID FOR THIS AND BOOKED COLLECTION WITH H...Hi. I have paid for an item ***************** to be collected from my address thi...I have not received a email from Hermes with a returns label I paid for need an amazon item to be collected by hermes and returned.*I live in Melbourne derby.I had * items collected by a Hermes Courier on **th March ****, all to be retur...I sent a parcel from the hermes parcel shop today sure I have put the wrong label...I had a collection booked for **********. Driver did not collect as he was in a c...Two items I printed out Hermes return labels for, order numbers ******* and...

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Hermes.com

Hermes via Parcel*GO

Customer service issue

Reported by GetHuman-kimturne

Apr 22nd, 2019 - 2 years ago

I have an issue with Hermes.com too

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Timeline

GetHuman-kimturne started working on this issue

Apr 22nd, 2019 12:45am

GetHuman-kimturne tried calling Hermes.com

Apr 22nd, 2019 12:45am

GetHuman-kimturne did not speak with customer support

Apr 22nd, 2019 12:45am

GetHuman-kimturne did not speak with customer support

Apr 22nd, 2019 12:46am