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The issue in GetHuman-kelseeyc's own words
My item isn’t being delivered. The same thing has happened a multiple of times. I live in a block of flats so I’m order for them to get in they would have to call my flat number from outside as to which I will pick up and allow them to come in. However this does not happen. I get a text saying my reliever has been attempted to be delivered however it clearly has not. This happens everytime I have a parcel from Hermes and I’m getting fed up of it now. I feel as though the staff pull up to my flat and can not be bothered to come in and actually deliver my parcel.
GetHuman-kelseeyc did not yet indicate what Hermes.com should do to make this right.
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