Hi, I placed an order direct with Amazon that was due to arrive yesterday. Nothing arri...

GetHuman2758354's Missed Delivery issue with Hermes.com from April 2019

Help with my Hermes.com issue
The issue in GetHuman2758354's own words
Hi, I placed an order direct with Amazon that was due to arrive yesterday. Nothing arrived and I received in update informing me the delivery had been attempted at *.**pm last night...I was in the kitchen washing up and no-one knocked and no card was left. Again I was informed later this morning that two attempts had been made, this time at **.** and *.**pm today. This time I was at work but again no cards were left. We also use a safe place which Amazon are aware of and Hermes have always used in the past. I now have no update as to when to expect my item. *Tracking ID: **************** *On both days I have received other items delivered by Amazon albeit with Royal Mail. Please advise. *Thanks,*Katy

GetHuman2758354 did not yet indicate what Hermes.com should do to make this right.

How GetHuman2758354 fixed the problem
I contacted Hermes directly through chat.
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Missed Delivery issue
Reported by GetHuman2758354
Apr 16th, 2019 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 7284 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman2758354 started working on this issue
Apr 16th, 2019 8:02pm
GetHuman2758354 confirmed the issue is fixed. Hooray!
Apr 17th, 2019 9:26pm
GetHuman2758354 confirmed the issue is fixed. Hooray!
Apr 19th, 2019 10:11pm
GetHuman2758354 confirmed the issue is fixed. Hooray!
Apr 20th, 2019 8:30am

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians