Hermes.com Customer Service Issues

I recently received an email claiming my parcel was delivered at 9:18 pm, but it was not received by me. The photo provided shows the parcel in what appears to be a dustbin, although the email stated it was posted through my letterbox. I am puzzled as to how a photo can be taken inside a letterbox. This is the second time this has occurred, and I am concerned about the delivery accuracy. I require these items for today as I have travel plans this evening. I believe the photo should depict the delivery location, not just a letterbox. Our usual delivery person is exceptional, so I am surprised by this error. The missing items are valuable brands like Kath Kidston and Oasis. I wonder if these delivery individuals are guessing addresses rather than reading them correctly.

While at my newborn daughter's doctor's appointment today, I received a text message notifying me of a parcel delivery. The link in the message indicated that the parcel had been delivered to a "safe place - letterbox." However, upon returning home, the parcel was not there. Another click on the link revealed a photo showing the parcel partially hidden behind my wheelie bin, visible to everyone. Despite checking thoroughly, the parcel was nowhere to be found. I am disappointed with Hermes for providing incorrect delivery information and for placing the parcel conspicuously. I believe the parcel may have been stolen due to this error by the driver, and I am requesting a refund.

I recently ordered clothes for delivery via Hermes, as I've had positive experiences with your service in the past. Unfortunately, I'm quite disappointed with my recent delivery. I received a notification on my phone stating that my parcel had been delivered, along with a signature displayed on your website. However, I had not received the parcel and there was no note left informing me that it had been left with a neighbor. Upon reviewing my CCTV footage, I discovered that the delivery driver had actually left the parcel with my neighbor who signed for it. My neighbor confirmed receiving the parcel but stated that he did not sign for it. It appears the signature may have been falsified. This situation has left me feeling unsettled and if this issue reoccurs, I may need to reconsider using your services in the future. The delivery driver in question is named Zegham. If you require further details or evidence, please let me know.

Hello, I received an email from Debenhams today informing me that Hermes will be delivering the parcel tomorrow between 8 am and 6 pm. However, the address is incorrect once again. My name is Bushra Vohra. Earlier, I spoke with Shahnawaz, and my incident number is [redacted]56. The Debenhams order number is [redacted]48. Debenhams customer service is organizing a replacement for my items, but the address issue persists. Dealing with these repeated errors is becoming very challenging as I have to make numerous calls, chat with representatives, and monitor my emails constantly. I am feeling very exhausted trying to resolve this matter. Please assist me in stopping the delivery scheduled for Tuesday, the 9th of April. I have already informed Debenhams, but they advised me to reach out once I receive a notification from Hermes. Thank you.

I am disappointed with the delivery service today. Despite it being the second attempt, the delivery person claimed no one was available to receive the parcel. There was no attempt to ring the bell or knock on the door. This is frustrating, especially with only one more delivery attempt left. It is unfair to blame me for the failed delivery since my father has been at home all day. Furthermore, this is not the first time I have had issues with this delivery person. In the past, she threw a box containing valuable eyeshadows onto my balcony, causing damage. I urge you to address this matter promptly. My order number is [redacted][redacted]. I recommend speaking to the delivery person responsible for parcels in the Ruabon area to prevent such incidents in the future.

I received an email stating that my parcel would be delivered yesterday. I waited at home all day, but then I got another email saying delivery was attempted. I know I didn't miss any delivery attempts as I was home all day. I contacted customer service through online chat, and they assured me that the driver would call me to arrange a new delivery. However, I have not received any calls yet. Just now, I received another email saying delivery was attempted again. This situation is unacceptable, and I urgently need the parcel, which contains new shoes for my son. Please respond to my concerns. - K. Smith

Good afternoon, I am inquiring about a missing parcel. On Saturday, the 6th of April, I received 2 out of 3 large parcels from Aldi. Hermes had falsely claimed they tried to deliver when they did not, causing delays. The 2 parcels arrived damaged, with torn sides and contents falling out. Today, the 9th of April, tracking shows the parcel at the local depot with no further updates. The barcode for this parcel is [redacted][redacted]. I have had repeated issues with your company, and it is increasingly frustrating. Kindly update me on the status of my parcel.

Hello, I came home to discover that two delivery attempts were made for my parcel, but I wasn't there to receive it. If I had received an email with a tracking number, I could have made arrangements to ensure I was home for the delivery. Unfortunately, I'm still without my package and have no information on when it will be delivered since I haven't received any emails or tracking notifications. Sincerely, R. Clark.

I have been at home for 2 days waiting for a next-day delivery from Hermes. Both times, I got a message stating they would deliver between 10-12 pm, followed by another message claiming an attempted delivery due to me not being home. I was indeed home, and no delivery attempts were made. There were no cards left at my door either, despite the notifications. I've spent £12 trying to speak to a human representative but only encountered automated messages and disconnections. I need assistance to resolve this promptly. I suspect the driver may be going to the wrong address. I want to locate my package and ensure its delivery. My tracking number is [redacted][redacted]. After being home-bound for 2 days, I am understandably frustrated. Please reach out to me at your earliest convenience. Thank you.

I am experiencing continuous issues with your courier service. Despite being at home, parcels are frequently left outside without my knowledge and with falsified signatures. An eBay seller refunded me for a problematic delivery that Hermes claimed was successful. The courier's dishonest behavior is concerning, and I have had multiple parcels damaged by being left in the garden and signed for inaccurately. It is crucial for Hermes to address these issues promptly and provide proper compensation to affected customers. The lack of accountability is enabling fraudulent activities, putting the reputation of both Hermes and its customers at risk. Immediate action is necessary to uphold trust and prevent further deceitful practices by irresponsible couriers like the one involved in my deliveries.

Subject: Issue with Hermes Parcel Delivery/Tracking Number: [redacted][redacted] Hello, I am frustrated because I've been at home all evening waiting for a delivery from Hermes, only to check online and see a message stating that an unsuccessful delivery attempt was made at 19:30 on Fri, 12 Apr. I find this hard to believe as I have been in a room with a clear view of my house entrance since 5 pm, and no one has approached my door during this time. Additionally, no calling card with a unique 8-digit number, as mentioned on the website, was left in my letterbox.

Tracking Number: [redacted][redacted] I paid for a grass strimmer from Aldi to be delivered to me on Saturday. Hermes sent me an email saying the parcel was delivered on 13/04/[redacted] at 19:51, but I didn't receive anything. No one knocked on my door, no card was left, and my neighbors don't have it either. The delivery status claims it was delivered to my address, which is inaccurate. Please investigate why false information is being sent to customers and, most importantly, where my parcel is. Thank you, Angie Mesham

I missed a delivery from Hermes as the email notification came after the intended time slot. The email stated the delivery was between 9 am and 11 am on the 15th of April, but I received it at 9:47 am. The parcel was attempted to be delivered at 9:57 am, which was just 10 minutes after I got the email. I suggest sending out time slots a day in advance for better planning. I would like to pick up my parcel at a drop-off shop near my home in Liverpool 23. Knowing Hermes is the courier, I would have chosen a different delivery option.

Subject: Assistance Needed with Recent Deliveries Dear Customer Service, I would like to address two delivery issues that have occurred recently. 1) I am eagerly awaiting a package from Fabletics that seems to be delayed. A Hermes driver visited my home mistakenly looking for a parcel that was actually dropped off at a parcel shop. The barcode for this delivery is [redacted][redacted]. Could you please provide an update on when I can expect this delivery? 2) Additionally, I have an overdue parcel from andreacookinteriors.co.uk that was supposed to arrive last Wednesday. The delivery attempt was made, but no contact details were left for me to reschedule. I have already contacted the retailer regarding this delay. Can you kindly let me know when I can expect this delivery and if a specific time slot for the delivery is available? Thank you for your attention to these matters. Sincerely, R.C.

Hello, I ordered directly from Amazon, expecting it to arrive yesterday. Unfortunately, the delivery didn't come, and I was notified of an attempted delivery at 8:33 pm last night. Strangely, I was home washing dishes, yet no one knocked or left a card. This morning, I was informed of two more delivery attempts at 12:45 and 1:45 pm today, but no cards were left again. We have a designated safe spot that Hermes has used in the past, known to Amazon. I am now uncertain about when to expect the delivery of my item. Other Amazon packages have been successfully delivered by Royal Mail these past two days. I would appreciate your advice regarding this matter. Thank you, Katy. Tracking ID: [redacted][redacted]

Yesterday, I received a calling card stating it was the second delivery attempt, yet no first card was left initially. The card lacked driver contact information per the website guidelines. Today, a third delivery was attempted, and now the package will be returned to the seller. The situation seems unreasonable to me, as I am keen on receiving the parcel. Today's email notifying me of the delivery time is the first of its kind. Additionally, the tracking number in the email was not recognized by the telephone system. This experience is disappointing. Regards, Steve.

I have a situation with a missing delivery of laminate flooring that was in the care of Hermes. The delivery involved a third party, Parcel2GO, for the collection of 3 packs of flooring. Originally scheduled for Thursday, March 28th, the collection had to be rescheduled due to the seller's absence. Despite rescheduling for Friday, Hermes attempted to collect on Thursday and subsequently on Friday, leaving a collection card behind. The seller apologized for the confusion and rescheduled for Monday with only 2 packs. Opting for UPS instead of Hermes, new labels were attached. However, on Monday, UPS arrived, but the seller had already released the items to Hermes mistakenly. Contacting Parcel2GO revealed the Hermes delivery was never canceled. Despite numerous calls to Hermes, the items remain missing without tracking info since they were mistakenly sent out with UPS labels. I am seeking assistance in locating my missing flooring to complete a kitchen project.

I received a collection card from the driver, who placed his own Hermes labels on my items four weeks ago. Each of the two packs of laminate flooring is individually wrapped in bubble wrap and secured with red & white 'Fragile' tape. Unfortunately, neither the buyer nor the seller has received the item yet. The package has been in the Hermes system since Monday, 1st April. The collection reference number on the card is #[redacted]24, and beneath the barcode, there is another number, which is [redacted]3.

Hello, I am the sender of a parcel located at [redacted] Botwell Lane UB3 2AR. Unfortunately, I missed the Hermes staff when they came for pick-up due to my night shifts. Could the Hermes local courier kindly contact me at [redacted]1 and ask for Fran so that I can arrange to hand over the parcel? I suggest coming today before 5:30 pm or tomorrow, Thursday 25th, between 9:00-10:30 am. Please text me to coordinate the parcel collection if you are unable to come during these times. Thank you, Fran

The courier couldn't locate me, and I've been anticipating the package for two days now. John Lewis contacted Hermes on my behalf, but I would like to personally talk to the courier to provide more specific instructions. I usually use my landline, [redacted]2, which I provided in my order. I've never encountered this issue before. My name is F.B. Cleaver, and I reside at Orchard House, Milton Street, Fairford, GL7 4BN. My mobile number is [redacted]0.