I ordered a parcel * days ago from pretty little thing and it was expected to be delive...

GetHuman2641615's customer service issue with Hermes.com from March 2019

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I ordered a parcel * days ago from pretty little thing and it was expected to be delivered yesterday. I was in the house at the expected delivery time but apparently no one was in and it failed to deliver so they were going to try again today between *-*pm. Again I was in the house at the time and yet again it has said the delivery failed as no one was in which is untrue as I was watching out for the parcel. I also changed my delivery preferences online to say that if I was not in to leave it in a safe place which also did not happen. I then proceeded to contact customer services using the online telephone number and according to their tracking my parcel has been accepted and signed for however I do not have it. I needed my parcel for today and I am not happy. My tracking number is ****************
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Hermes.com

Customer service issue
Reported by GetHuman2641615
Mar 30th, 2019 - 6 mons ago
I have an issue with Hermes.com too
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Seen by 6 customers so far
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GetHuman2641615 started working on this issue
Mar 30th 4:28pm
GetHuman2641615 confirmed the issue is fixed. Hooray!
Apr 2nd 4:44pm