My young daughter got a message sent from Hermes on her phone to say that a parcel from...

GetHuman-nigelloc's customer service issue with Hermes.com from March 2019

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The issue in GetHuman-nigelloc's own words
My young daughter got a message sent from Hermes on her phone to say that a parcel from Debenhams had been delivered to our home. *When i opened up the link it was someone eleses name and the address was in England whenever our address is in Northern Ireland. My young daughter is only ** and no parcel was ordered from Debenhams. I want to know how a message from Hermes was sent to my daughters phone.
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Hermes.com

Customer service issue
Reported by GetHuman-nigelloc
Mar 28th, 2019 - a mon ago
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GetHuman-nigelloc started working on this issue
Mar 28th 10:57am