Having sold an item on ebay I paid ebay shuttle via Hermes to deliver my parcel.*Took...

GetHuman2604413's order tracking issue with Hermes.com from March 2019

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If automated tracking does not delivery a complete update, customer service can follow through. They can be reached at 800-925-6278. You'll need the email address for the account and the order number.
The issue in GetHuman2604413's own words
Having sold an item on ebay I paid ebay shuttle via Hermes to deliver my parcel.*Took it to the local shop and it was scanned by the courier on Saturday the ** March and the tracking **************** given does not track and says its still with the sender. *I need to find this parcel ASAP *The Parcel was scanned for at the Mace shop **-** Amesford Road Ferndown Dorset BH***PY*and the intended recipient is Robert Dixon ** Aberdeen Ouston Co Durham DH** RE*Could you please contact me to provide an explanation as to where my parcel is ?
GetHuman2604413 did not yet indicate what Hermes.com should do to make this right.
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Hermes.com

order tracking issue
Reported by GetHuman2604413
Mar 27th, 2019 - a mon ago
I have an issue with Hermes.com too
Fixed
Seen by 7 customers so far
Similar issue to 5831 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman2604413 started working on this issue
Mar 27th 3:45pm
GetHuman2604413 indicated the issue is not fixed yet.
Mar 30th 4:00pm