I purchased two items from Paul Valentine. I have returned them using a Hermes return p...

GetHuman2389964's customer service issue with Hermes.com from March 2019

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The issue in GetHuman2389964's own words
I purchased two items from Paul Valentine. I have returned them using a Hermes return point (Mottram Road Stores, Stalybridge, Cheshire.) Paul Valentine are saying they haven't received my return.*I was given a Hermes receipt P******* at your collection point.*I have tried desperately to get this resolved by Hermes who told me I need to contact Paul Valentine which I have done and they say they haven't received my parcel, I have been back to the store where I dropped off the parcel and they said it would have been collected the following day **.**.** and to contact Hermes.*The ** digit number on the package is:***-***-**-********-**Hermes say they can't track my package from either of these numbers so where does this leave me and my package?*As I see it, at this point Hermes should be able to track my package from the time they collected it from Mottram Road Stores and it's current whereabouts.*I have been chasing this for weeks now and being sent round in circles.*I would appreciate some urgent attention to this as all my previous attempts to find the whereabouts of my parcel have failed.*I look forward to hearing from you with a positive outcome.*Thank you & kind regards* Sherrill Walker

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Hermes.com

Customer service issue
Reported by GetHuman2389964
Mar 6th, 2019 - 2 years ago
Not resolved
Seen by 62 customers so far
Similar issue to 4696 others
0 customers following this

Timeline

GetHuman2389964 started working on this issue
Mar 6th, 2019 7:43pm
GetHuman2389964 shared this issue with friends on Facebook
Mar 6th, 2019 7:47pm

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