Yesterday evening I tried to arrange for a QVC parcel to be collected - reference...

GetHuman2324131's customer service issue with Hermes.com from February 2019

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The issue in GetHuman2324131's own words
Yesterday evening I tried to arrange for a QVC parcel to be collected - reference *******, I could not seem to get to the label printing section but I did pay twice using Paypal. I contacted QVC for help as the Hermes telephone number just puts the call in a loop then disconnects, QVC have arranged for the collection and advised me to contact you using live chat to make sure that no payment was taken and if it was to arrange a refund. Please could you help me?
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Hermes.com

Customer service issue
Reported by GetHuman2324131
Feb 28th, 2019 - 3 mons ago
I have an issue with Hermes.com too
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Seen by 2 customers so far
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Timeline
GetHuman2324131 started working on this issue
Feb 28th 8:14am