I have come home and had a hermes card in my post box. It said it had left my parcel b...

GetHuman-duggieho's customer service issue with Hermes.com from February 2019

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The issue in GetHuman-duggieho's own words
I have come home and had a hermes card in my post box. It said it had left my parcel by the door. There is no parcel there. I have no tracking number. **I do not know who has sent this parcel? Why has this parcel been left on my doorstep? How am I going to get my parcel? and how do I know who has sent this. **I am finding this very stressful as we have just had a loss in the family and I think that parcel might be something to do with a family member or friend trying to send me something?
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Hermes.com

Customer service issue
Reported by GetHuman-duggieho
Feb 25th, 2019 - 8 mons ago
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GetHuman-duggieho started working on this issue
Feb 25th 2:59pm