My parcel is tracked as delivered and has not arrived to my address. Hermes have stated...

GetHuman-beetlebi's customer service issue with from February 2019

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The issue in GetHuman-beetlebi's own words
My parcel is tracked as delivered and has not arrived to my address. Hermes have stated on tracking details that the parcel was delivered into my letterbox , which would have been impossible as it is a small letterbox and a large parcel such as this would not fit. I live alone and so the parcel cannot have been taken by someone else. I have contacted ebay and as Hermes state delivery is complete, I have been advised to contact you direct. I have also checked at my neighbours and the local sorting office In case the parcel had been misdelivered as we do not have a number on our house.**Please advise?
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Customer service issue
Reported by GetHuman-beetlebi
Feb 15th, 2019 - 8 mons ago
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GetHuman-beetlebi started working on this issue
Feb 15th 2:34pm