I have constantly been emailing to get my refund sorted for damaged parcel first you ne...

GetHuman2213228's customer service issue with Hermes.com from February 2019

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The issue in GetHuman2213228's own words
I have constantly been emailing to get my refund sorted for damaged parcel first you never informed me of process as promised. I was tgen sent a link for a claim form that didn't work. Then I have been told that I need to tell you the details of how the parcel was damaged . It was done by you . Then I've probably emailed * or * times through different links . Most without response. I'm just trying to get my money back that I can't afford to loose that's all . This has been a joke . It's been going on for over a month . It's like you don't want to give my money back . Ref is **************Parcel Id is ************
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Hermes.com

Customer service issue
Reported by GetHuman2213228
Feb 15th, 2019 - 8 mons ago
I have an issue with Hermes.com too
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Seen by 7 customers so far
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Timeline
GetHuman2213228 started working on this issue
Feb 15th 1:06pm