Before contacting them, items GetHuman2213228 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2213228's own words
I have constantly been emailing to get my refund sorted for damaged parcel first you never informed me of process as promised. I was tgen sent a link for a claim form that didn't work. Then I have been told that I need to tell you the details of how the parcel was damaged . It was done by you . Then I've probably emailed * or * times through different links . Most without response. I'm just trying to get my money back that I can't afford to loose that's all . This has been a joke . It's been going on for over a month . It's like you don't want to give my money back . Ref is **************Parcel Id is ************
GetHuman2213228 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman2213228 fixed the problem
We are waiting for GetHuman2213228 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.