Hermes are stating that my parcel has been delivered. However I was not home that morn...

GetHuman2148584's customer service issue with Hermes.com from February 2019

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The issue in GetHuman2148584's own words
Hermes are stating that my parcel has been delivered. However I was not home that morning when they said the delivery was signed for at **:** am and the signature is also not mine. I am the only person living at my address so there is no possible way someone else could have signed for this. How can this be possible unless they have delivered to the completey wrong address? I checked all my neighbours to see if it was passed to them but they have all said no. I am disgusted with the service and want to know what’s going to be done? I needed my parcel today so now it’s all just a big inconvience and I would like to be contacted as soon as possible.
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Hermes.com

Customer service issue
Reported by GetHuman2148584
Feb 6th, 2019 - 4 mons ago
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Timeline
GetHuman2148584 started working on this issue
Feb 6th 6:59pm