Before contacting them, items GetHuman2036822 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2036822's own words
Your tracking system says my parcel was delivered yesterday. It was not. A card was put through the door but doesn't tell me if it will be redelivered. The number on the card is********. Can you locate my parcel and have it re delivered please.
GetHuman2036822 did not yet indicate what Hermes.com should do to make this right.
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How GetHuman2036822 fixed the problem
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