I reported a parcel missing that had a signature, The parcel had never been delivered...

GetHuman1975528's customer service issue with Hermes.com from January 2019

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The issue in GetHuman1975528's own words
I reported a parcel missing that had a signature, The parcel had never been delivered. I was told on a live chat the signature was from the depot as the parcel apparently had no deliver address on it, I gave the address to the on line chat and whoever I was chatting with assured me that the address would be put onto the parcel back at the hub and the parcel would be re- delivered within ** hours, this has not happened. I have no sender details to make contact with, could someone please advise what is happening asap. Ref ****************.Hadrian Technology, Unit C ENDEAVOUR COURT, SEAHAM GRANGE INDUSTRIAL ESTATESEAHAM SR* *HB is the deliver address the parcel should have come to
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Hermes.com

Customer service issue
Reported by GetHuman1975528
Jan 16th, 2019 - 9 mons ago
I have an issue with Hermes.com too
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Timeline
GetHuman1975528 started working on this issue
Jan 16th 1:25pm