Recieved the wrong item . Need to send it back

GetHuman1971458's customer service issue with from January 2019

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The issue in GetHuman1971458's own words
I need advise how i use your service. To send a item i recieved back to the company ... I recieved a item which is not what i ordered. The wrong one has been sent to my address. Because of this i need a courier to return this item. So i can have a full refund.
I have to sort a courier out myself. I have been advised by the company i recieved this item from.
I would like the item i recieved picked up and returned back to the company who sent it
I expected a firm item. But recieved a soft. Which is no good
Have emailed company a number of times. They said it is my responsobility to find a courier and return this item. They did recommend yours
I have an issue with too
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Customer service issue
Reported by GetHuman1971458
Jan 15th, 2019 - a mon ago
I have an issue with too
Not resolved
Seen by 3 customers so far
Similar issue to 2130 others
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GetHuman1971458 started working on this issue
Jan 15th 8:10pm