Recieved the wrong item . Need to send it back

GetHuman1971458's customer service issue with Hermes.com from January 2019

3 views
 | 
2130 similar
 | 
0 following
Help with my Hermes.com issue
First: share to improve GetHuman1971458's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1971458's next move: call Hermes.com.
The best way to get your problem resolved is to tap the button below to start calling Hermes.com. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1971458 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1971458's own words
I need advise how i use your service. To send a item i recieved back to the company ... I recieved a item which is not what i ordered. The wrong one has been sent to my address. Because of this i need a courier to return this item. So i can have a full refund.
I have to sort a courier out myself. I have been advised by the company i recieved this item from.
I would like the item i recieved picked up and returned back to the company who sent it
I expected a firm item. But recieved a soft. Which is no good
Have emailed company a number of times. They said it is my responsobility to find a courier and return this item. They did recommend yours
I have an issue with Hermes.com too
How GetHuman1971458 fixed the problem
We are waiting for GetHuman1971458 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Hermes.com email you?
This email address isn't valid
Follow this issue
See how GetHuman1971458 fixes it.
This email address isn't valid

Hermes.com

Courier
Customer service issue
Reported by GetHuman1971458
Jan 15th, 2019 - a mon ago
I have an issue with Hermes.com too
Not resolved
Seen by 3 customers so far
Similar issue to 2130 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1971458 started working on this issue
Jan 15th 8:10pm