Before contacting them, items GetHuman1961012 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1961012's own words
E mail states parcel delivered a *.** this morning. I was at home and no one knocked or rang bell. Did not hear anyone outside. I was waiting for delivery and * people at home. Went on site which stated parcel left in porch. I do not have an enclosed porch and my door is a few feet from the pavement. No picture left. Item either not delivered to correct address or left in a position that would be open to theft.
GetHuman1961012 did not yet indicate what Hermes.com should do to make this right.
I have an issue with Hermes.com too
How GetHuman1961012 fixed the problem
We are waiting for GetHuman1961012 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hermes.com customer problems.