A while ago I tried the perfume: Jour d'Hermes - "Gardenia" at an airport and I LOVED i...

GetHuman-fscire's customer service issue with Hermes.com from December 2018

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The issue in GetHuman-fscire's own words
I tried a tester at an airport and really liked the freshness and the light soapy flavor. The actual product I purchased is totally different: strong, heavy, stuffy, and really not smelling like Gardenia at all. ... A while ago I tried the perfume: Jour d'Hermes - "Gardenia" at an airport and I LOVED it. Fresh, Delicate, soapy smell. Last month I purchased a $*** bottle at the Burlington Mall in Burlington, MA USA, and the smell is really nothing like the one I had tried... but heavy, stuffy, old. Not the same perfume! Resolution? I would like to return it (even though I already opened the box and tried it) and exchange it for the "Absolute". That seems consistent with the testers...*Thank you,*Francesca
The tester's smell was completely different than the product I purchased.
Exchange my perfume (unfortunately I opened the box and tried the perfume) for a different perfume of equal value, such as the Jour d'Hermes - "Absolute"
When I like a product and customer service I am very consistent in continuing buying a certain product
Jour d'Hermes - "Absolute". Different but at least consistent with testers.
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Jour d'Hermes - Gardenia
Customer service issue
Reported by GetHuman-fscire
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 1669 others
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GetHuman-fscire started working on this issue
Dec 26th, 2018 7:12pm

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