Have not received item Hermes saying delivered to safe place

GetHuman-lisapez's customer service issue with Hermes.com from December 2018

Help with my Hermes.com issue
The issue in GetHuman-lisapez's own words
I want my parcel please supposedly delivered but I have not received it , did not get a card neither ... Hi I’m waiting for a parcel it’s been * weeks now on the tracker it says delayed ** hours that was last week
I would like my parcel that I’ve paid for please
I use Hermes
I’ve tried everything , contacted seller on eBay , contacted Hermes please resolver this problem
I have an issue with Hermes.com too
How GetHuman-lisapez fixed the problem
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Hermes.com

Delivery
Customer service issue
Reported by GetHuman-lisapez
Dec 21st, 2018 - 3 mons ago
I have an issue with Hermes.com too
Fixed
Seen by 6 customers so far
Similar issue to 1549 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-lisapez started working on this issue
Dec 21st, 2018 12:23pm
GetHuman-lisapez indicated the issue is not fixed yet.
Dec 24th, 2018 2:00pm
GetHuman-lisapez indicated the issue is not fixed yet.
Dec 24th, 2018 2:08pm
GetHuman-lisapez indicated the issue is not fixed yet.
Dec 24th, 2018 2:25pm