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The issue in GetHuman1701070's own words
Hermes Driver will not deliver my parcels to the front of my house and is taking my parcels away. They have been told this but the driver did it again yesterday and my parcel is now being held by Hermes. The Manager was spoken to my two companies who have tried to deliver and he said he would try to find my parcels and redeliver, I am still waiting for this to happen also. I need this looked at urgently as these are Christmas presents for my family and because I am disabled am unable to go out to shops.
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