Parcel not here but says it has been delivered

GetHuman-lou_slev's customer service issue with Hermes.com from November 2018

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The issue in GetHuman-lou_slev's own words
The problem: Parcel not here but says it has been delivered
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Hermes.com

Customer service issue
Reported by GetHuman-lou_slev
Nov 30th, 2018 - 8 mons ago
I have an issue with Hermes.com too
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Seen by 18 customers so far
Similar issue to 881 others
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Timeline
GetHuman-lou_slev started working on this issue
Nov 30th, 2018 4:07pm