I've written to you on Facebook messenger but I received no response.**I received an em...

GetHuman-jadebett's customer service issue with Hermes.com from November 2018

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The issue in GetHuman-jadebett's own words
I've written to you on Facebook messenger but I received no response.**I received an email from you confirming my parcel would be delivered Saturday between *-*pm and I stayed in to receive it. When it got late I checked my tracking again and it said there's been an error and it would be delivered the next working day.**I waited until *pm Monday and it didn't turn up.**I contacted boohoo and you. I didn't hear from you but I heard back from boohoo and they confirmed the parcel is on its way and would be with me Tuesday.**My parents waited for my parcel Tuesday and it didn't get delivered either, so I contacted boohoo again and they said it would be with me Wednesday by *pm as they could see it was out for delivery- I still haven't received it.**I then contacted them again last night because it still hadn't arrived and they've told me it's definitely out to delivery today and it will be here by *pm.**This delivery is for my holiday and I need it Friday. I've wasted so much time contacting yourselves and boohoo trying to find out where it is and what's going on but I feel like no one really knows where it is or if it'll even arrive in time or at all.**Please can you confirm what's going on.**My number is *************Thanks**Jade **The order number from boohoo is Uk**********The tracking number with you is ****************
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Customer service issue
Reported by GetHuman-jadebett
Nov 29th, 2018 - 9 mons ago
I have an issue with Hermes.com too
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GetHuman-jadebett started working on this issue
Nov 29th, 2018 2:34pm