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The issue in GetHuman1695552's own words
I complained about non delivery of a package Case **********) filed for the item number ************ and was told the courier would be monitored. I have since had non delivery of Amazon package order ****-*******-*******.and now I have had non delivery of Fashionworld goods which I am asking them to explain non delivery. Each time the courier lies that he has made a delivery. He never drives down our half mile track to our cottage, nor does he try to leave goods with our neighbour who always drives up with any goods left with him. Yet the suppliers always have to refund the loss and Hermes never seem to get the courier in this area up to as reliable a standard as all other couriers who provide a marvellous service to us in this remote spot near Hermitage Castle.
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