Barcode number: **************** **The currier responsible for the delivery did not sho...

GetHuman-magdziub's customer service issue with Hermes.com from November 2018

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Barcode number: **************** **The currier responsible for the delivery did not show up, we have recieved a text message yesterday saying he would show up between *pm-*pm at which point everyone was home. he did not show up, and we got a notice saying no one was home despite that not being true, he then decided to show up today this morning and yet again every one was home there was * members of the family within the house no one knocked on the door and apparently at **:** he arrived which isnt true. we then got a photograph of where the package was left and that is not our home. we do not know where it is or what house this is. can you ensure your curriers actually knock on the door rather than leaving parcels at random houses. what am i supposed to do now?
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Hermes.com

Customer service issue
Reported by GetHuman-magdziub
Nov 3rd, 2018 - a mon ago
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GetHuman-magdziub started working on this issue
Nov 3rd 1:35pm