The primary heat exchanger was found to have a crack in it by a service technician from...
GetHuman-davidmuh's customer service issue with Heil Heating & Cooling Products from December 2018
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The issue in GetHuman-davidmuh's own words
The primary heat exchanger was found to have a crack in it by a service technician from our gas company and he red tagged the furnace saying the heat exchanger needed to be replaced.*We tried to get a replacement heat exchanger with no luck. We included the copy of the extended warranty and we were the original buyer. We couldn't wait and ended up buying another furnace. We need to replace another furnace in our house and would like to have the payment listed in the warranty. If we don't get it in a week, we will file in small claims court to get a judgement for the cost of a new furnace. I have the emails when we tried to get one before.
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