I have a Comfort, LLC-Heil Package unit Mod*PGME**G***E, Ser*G*********.*I have not had...

GetHuman-riverhor's customer service issue with Heil Heating & Cooling Products from December 2018

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The issue in GetHuman-riverhor's own words
I have a Comfort, LLC-Heil Package unit Mod*PGME**G***E, Ser*G*********.*I have not had heat in my home for * days.*My lic. Contractor stripped the end thread on the gas manifold while changing out the Auto shutoff valve. *the contractor HAS EXHAUSTED ALL HIS SUPPLIERS TRYING TO FIND THIS REPLACEMENT PART. I BELIEVE THE HEIL PART ******** IS CORRECT. IT IS SEEMINGLY UNAVAILABLE.*SO, I need your help locating this part ASAP to provide heat for my family.*The paper work with your package unit states a mat date of *-**-** .**Please call me and email me with a solution to this problem. Replacement of a perfectly operating, reliable unit because Heil does not have a $** part is distressing to say the least.*Looking forward to your kind help, I am*Bob Whitney*Sedona, Arizona****-***-****-cell****-***-****-land*email: *****@***.com
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Heil Heating & Cooling Products

Customer service issue
Reported by GetHuman-riverhor
Dec 6th, 2018 - 6 mons ago
I have an issue with Heil Heating & Cooling Products too
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GetHuman-riverhor started working on this issue
Dec 6th, 2018 6:41pm