We bought our son a transformer toy (The Last Knight Premier Edition Deluxe Decepticon...

GetHuman1833537's customer service issue with Hasbro from December 2018

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The issue in GetHuman1833537's own words
We bought our son a transformer toy (The Last Knight Premier Edition Deluxe Decepticon Berserker) that we are very unhappy with. We probably have a collection of over ** transformer toys that have transformed pretty well over the years. This one seems impossible to stay put after transforming into vehicle mode. The doors and top simply will not stay connected using the stems and slots. Also, in robot mode the figure will not stand up well due to one of the foot's moving heel being too loose at the pivot. We would like to have a replacement toy of the same type unless the problems are inherent in the design, which, in that case it would be ideal for us to choose a different character. Thank you, Joel Woodard

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Hasbro

Customer service issue
Reported by GetHuman1833537
Dec 26th, 2018 - 3 years ago
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Seen by 7 customers so far
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GetHuman1833537 started working on this issue
Dec 26th, 2018 6:37pm

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