Not able to access purchased music on my x-box *** when playing Rock Band ***Help!

GetHuman-fcuellar's customer service issue with Harmonix from June 2018

Help with my Harmonix issue
The issue in GetHuman-fcuellar's own words
The problem: Not able to access purchased music on my x-box *** when playing Rock Band ***Help!
GetHuman-fcuellar did not yet indicate what Harmonix should do to make this right.
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Harmonix

Customer service issue
Reported by GetHuman-fcuellar
Jun 22nd, 2018 - 4 mons ago
I have an issue with Harmonix too
Fixed
Seen by 7 customers so far
Similar issue to 2 others
0 customers following this
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Timeline
GetHuman-fcuellar started working on this issue
Jun 22nd 7:18pm
GetHuman-fcuellar indicated the issue is not fixed yet.
Jun 23rd 9:27pm
GetHuman-fcuellar indicated the issue is not fixed yet.
Jun 23rd 9:28pm