To Whom it may concern,*I'm having some issue with your HDFS in CA. First, I have serve...

GetHuman5863363's Complaint issue with Harley Davidson from March 2021

Help with my Harley Davidson issue
First: share to improve GetHuman5863363's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5863363 may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman5863363's own words
To Whom it may concern,*I'm having some issue with your HDFS in CA. First, I have served the Army*for over ** years and have many times shipped my MC to and from overseas*locations as my duties dictated. I retired in **** and have been contracting*for the Army since then. **I found myself going back overseas in February **** and had no issue with the assignment, now*I am here and my FLHTK sits in a warehouse in the states because HDFS for*two months now has not been able to provide my shipping company or me the*paperwork to complete the shipping.**CBP since **** requires a certified copy of the title (DMV Version) and the*RFT paperwork (Certified), HDFS has sent me the electronic copy of the title*(Not the DMV Version) numerous times and for some reason I cannot explain to*them "Notarized copy of title on DMV letter head". **The sad part is I did speak with someone that understood and she said she ordered the title from the Virginia DMV while I was on the phone and would send it to my representative at the shipping company, it never happened, I suspect this was a lie.**I have never had issue with this process when financing through USAA but*decided to give HD a chance at my business, the finance aspect has been*great, but the CS side here has been lackluster at best. **I would appreciate your attention here with hopes of resolving this as*expediently as possible, even to the point that HD recover the MC without*damaging my credit (last choice because I cannot replace all the aftermarket*equipment) and I will purchase another here in Germany, additional reimbursement for the continued warehouse storage fees directly related to your teams lack of knowledge is appropriate as well, thanks.

GetHuman5863363 did not yet indicate what Harley Davidson should do to make this right.

How GetHuman5863363 fixed the problem

We are waiting for GetHuman5863363 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Harley Davidson's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Harley Davidson issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Harley Davidson

Complaint issue
Reported by GetHuman5863363
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 45 others
0 customers following this

Timeline

GetHuman5863363 started working on this issue
Mar 19th 11:25am

Setup Your New Home Easily

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies