To Whom it may concern,*I'm having some issue with your HDFS in CA. First, I have serve...
GetHuman5863363's Complaint issue with Harley Davidson from March 2021
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The issue in GetHuman5863363's own words
To Whom it may concern,*I'm having some issue with your HDFS in CA. First, I have served the Army*for over ** years and have many times shipped my MC to and from overseas*locations as my duties dictated. I retired in **** and have been contracting*for the Army since then. **I found myself going back overseas in February **** and had no issue with the assignment, now*I am here and my FLHTK sits in a warehouse in the states because HDFS for*two months now has not been able to provide my shipping company or me the*paperwork to complete the shipping.**CBP since **** requires a certified copy of the title (DMV Version) and the*RFT paperwork (Certified), HDFS has sent me the electronic copy of the title*(Not the DMV Version) numerous times and for some reason I cannot explain to*them "Notarized copy of title on DMV letter head". **The sad part is I did speak with someone that understood and she said she ordered the title from the Virginia DMV while I was on the phone and would send it to my representative at the shipping company, it never happened, I suspect this was a lie.**I have never had issue with this process when financing through USAA but*decided to give HD a chance at my business, the finance aspect has been*great, but the CS side here has been lackluster at best. **I would appreciate your attention here with hopes of resolving this as*expediently as possible, even to the point that HD recover the MC without*damaging my credit (last choice because I cannot replace all the aftermarket*equipment) and I will purchase another here in Germany, additional reimbursement for the continued warehouse storage fees directly related to your teams lack of knowledge is appropriate as well, thanks.
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