Order ******* @ hardees of western********. *This afternoon i ordered a chicken club s...

GetHuman-jachejoh's customer service issue with Hardee's from July 2018

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The issue in GetHuman-jachejoh's own words
Order ******* @ hardees of western********. *This afternoon i ordered a chicken club sandwich and was given a bbq chicken sandwich at the drive-thru. I was already eating curly fries with bbq so I gave the bbq chix a shot. I didn't like it so I went inside to ask for a replacement sandwich. The MANAGER on duty was quite rude to me and her staff in the back. Everyone could hear as she insisted that I ordered the bbq and a refund wasn't in order. She never fully understood that the sandwich had a bbq chix patty on it and that it was a simple mistake by her staff. As she went back to tell at her staff I felt personally insulted and ridiculed for their mistake. Which i repeat everyone in the restaurant could hear! I'm pretty easy going but this upset me. That kind of ignorance and unpleasant behavior is just uncalled for and it tarnished my view on that particular location. I imagine that she was under stress from a recent health issue as her face was extremely swollen but she took a very disrespectful path to halfheartedly correct the issue which inconvenienced ME more than anyone else. Needless to say I won't return to that western ave location in eau Claire, wi. I felt really bad for her staff. I don't wish for any compensation, I just wanted to make it known that the manager is terrible at rectifying customer service issues.
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Customer service issue
Reported by GetHuman-jachejoh
Jul 27th, 2018 - 10 mons ago
I have an issue with Hardee's too
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GetHuman-jachejoh started working on this issue
Jul 27th, 2018 12:34am