i purchased a electric drain cleaner and went to use it and the belt flew off hit me an...

GetHuman-kpopeye's customer service issue with Harborfreight.com from July 2020

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The issue in GetHuman-kpopeye's own words
i purchased a electric drain cleaner and went to use it and the belt flew off hit me and i looked at machine i discovered shaft was bent thats why took it back to store cause employee told me any issues to return it to them not the company but management refused to exchange it even though i was told to not call company just return it at store here in canon city Colorado ***** management said i had to call you guys and you would send me a gift card for total cost of machine then tell me how to dispose of the broke machine. so how do get my gift card so i can get my new working machine while in the mean time ill have to rent one to get drain problems fixed and ill be out rental fee which isnt right at all you all sold a faulty machine so now im out more money wrong

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Harborfreight.com

Customer service issue
Reported by GetHuman-kpopeye
Jul 14th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 537 others
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Timeline

GetHuman-kpopeye started working on this issue
Jul 14th 8:06pm