I sent an email to *****@***.com, with photo of the If recalled chainsaw, showing seria...

GetHuman855078's customer service issue with Harborfreight.com from July 2018

Help with my Harborfreight.com issue
The issue in GetHuman855078's own words
I sent an email to *****@***.com, with photo of the If recalled chainsaw, showing serial number and also of injury requiring ** stitches and therapy. I learned about the recall for the chainsaw ****** while reading Consumer Reports magazine, August **** issue. I had no idea there was a recall, though I was having an issue with the power switch. Often times, the saw wouldn't come on and I had to wiggle the switch to get it to make contact. That concerned me, and I ended up cutting my thumb when it didn't start and I held it to wiggle the switch and it grabbed my work glove when it started unexpectedly. I never worried and chalked it up to my own clumsiness. Now I know. I see on your website, that the exchange was on May **, ****! Seriously? I used my account to check out, when I purchased this saw last year, and I wasn't notified that it was dangerous and that there was a recall? You have my contact information, including email address and mobile phone number. **I called the *** number on the flyer, that I found on your site, and in the recall notice in Consumer Reports, and never got to a live person. **What can be done about my chainsaw? While I am concerned about injury, I am back to **% healed. I want to know about replacing a malfunctioning and dangerous saw and why nobody seems to care.

GetHuman855078 did not yet indicate what Harborfreight.com should do to make this right.

How GetHuman855078 fixed the problem
Sent another email to their recall email address and received call back from someone. They told me to return the saw to a local store. He asked me if I knew which store I would be visiting, so I told him and he said he would notify the store to expect me. I will either get a full refund or an exchange, which ever I prefer.
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Harborfreight.com

Customer service issue
Reported by GetHuman855078
Jul 6th, 2018 - 4 years ago
Fixed
GetHuman855078 shared how to fix
Seen by 10 customers so far
Similar issue to 5 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman855078 started working on this issue
Jul 6th, 2018 4:00pm
GetHuman855078 indicated the issue is not fixed yet.
Jul 6th, 2018 4:01pm
GetHuman855078 indicated the issue is not fixed yet.
Jul 6th, 2018 5:44pm
GetHuman855078 indicated the issue is not fixed yet.
Jul 8th, 2018 3:27pm
GetHuman855078 confirmed the issue is fixed. Hooray!
Jul 8th, 2018 3:28pm